1. Who this covers
This policy applies to customers, applicants, and partner-station contacts who are unhappy with BorrowFuel service, billing, KYC, repayments, or staff conduct.
- Legal name: New Hampshire Capital Limited
- Trading as: BorrowFuel
- CAC registration: RC number to be published
- Address: Lagos, Nigeria
- Email: nickoklaus5@gmail.com
- Telephone: 08072332853
2. How to complain
Email nickoklaus5@gmail.com with the subject “Complaint”, or use the form below. Include:
- Your full name and registered email or phone
- What happened, when, and what you want us to do
- Receipt, purchase, or repayment references if you have them
You may also call 08072332853 during support hours.
3. What we will do
- Acknowledge a written complaint within two business days where practicable
- Investigate and aim to give a substantive response within 10 business days
- If we need longer, we will say why and give a revised date (not more than 30 calendar days from receipt except in exceptional cases)
4. If you remain unhappy
You may pursue rights available under Nigerian law, including approaching the Federal Competition and Consumer Protection Commission (FCCPC) or the courts. Mentioning those bodies does not mean BorrowFuel is licensed by them.